Why Outsourcing Warranty Claims Makes Sense

  • Manufacturers are working hard to lower corporate warranty expenses. If you have in-house staff, once hired, they expect regular reviews with the hopes of regular pay increases. So you have decreasing warranty revenue with increasing salaries as time continues.
  • For dealers with multiple stores, you will likely have as many warranty claim processors as dealerships. These processors each require training and their own compensation packages, including healthcare, vacation, etc. We provide expertise without the expense that a team of warranty processors would command.
  • DealerLab charges on a percentage fee basis. If warranty receivables go down over time, our net billings also decrease. If you have in-house staff, your expenses remain constant.
  • We employ a proactive approach in addressing variations in manufacturers policies and procedures before it has the opportunity to grow into an audit situation with the manufacturer.
  • Each claim is pre-audited for compliance with manufacturers’ policies and procedures to ensure that you keep the money you claim.
  • Access to a full team of experts to address any warranty needs or questions.

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DealerLab Services

  • Claims Processing and Administration
  • All Auto OEMs and Extended Warranty Providers
  • Real-Time Support for Dealership Staff
  • Pre-Authorization Assistance

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